Glass America vs. Safelite (Which Windshield Brand Is Better?)

Are you having a hard time deciding between Safelite and Glass America when it comes to replacing your car’s windshield?

Both companies are popular in the United States and have good reviews, but how do they differ in terms of service offerings?

The main difference between Glass America and Safelite is that Glass America solely uses OEM windshield glass, whereas Safelite uses both OEM and OEE glass depending on customer preference. Further, the companies have different nationwide coverage, mobile service terms, warranty terms, and prices overall.

Keep reading if you want to learn more about what distinguishes these two windshield repair businesses from one another.

We’re outlining their main differences and how they compare in terms of advantages and disadvantages for customers. 

Glass America vs. Safelite Windshield Brand Comparison Table

Glass AmericaSafelite
Locations Locations in 30+ statesLocations in all 50 states (and 7,100 mobile glass shops)
Glass QualityOnly uses Original Equipment Manufacturer glass qualityUses both Original Equipment Manufacturer and Original Equipment Equivalent glass quality 
Warranty CriteriaAll of their products are backed by Nationwide Lifetime WarrantiesThey offer national warranties on their products, which are guaranteed for as long as you own or lease the vehicle
Mobile Services Free mobile service where technicians come to your home, place of business, or other remote location, with same-day schedulingMobile glass repair, but depends on insurance coverage
Pricing Terms Competitive pricing (around $250 out of pocket on average) and full-partial coverage with comprehensive insurance, with or without a deductible) Can pay with insurance coverage or out of pocket, and minor chips can get repaired at little to no extra cost

Safelite is more comprehensive when it comes to locations around the country, with stores in every single state.

In fact, Safelite makes their services available to around 96% of nationwide drivers, with the majority of their locations on the east coast and in the midwest. 

On the other hand, Glass America customers are limited to stores in 37 states nationwide, excluding Hawaii, Alaska, and several other states from their coverage list. 

Glass Quality 

Another notable difference between the windshield service providers is the quality of windshield glass they use.

Glass America is known for always using OEM (original equipment manufacturer) glass for repairs and replacements.

This means that if you do business with them, you will have your windshield replaced with a new one made by the same manufacturer. 

But Safelite uses both OEM and OEE (original equipment equivalent) quality glass, and you have to specify which kind you want. 

Warranty Criteria

The warranties are actually fairly similar when we compare Glass America and Safelite. Notably, they’re both nationwide warranties and have long terms. 

But it’s important to note that Safelite’s warranty is limited to the length of time that you own the vehicle or lease it.

And you also have to bring any defects or problems with your windshield to Safelite’s attention within 30 days of discovering them in order to make use of the warranty. 

On the other hand, Glass America’s warranty is a lifetime warranty 

Mobile Services 

Here is a key distinction between Glass America and Safelite.

At Glass America, all customers can get mobile window repairs and replacements at no extra charge, whereas Safelite may charge you varying prices for mobile service depending on your coverage. 

Furthermore, Glass America advertises same-day scheduling for mobile repairs, whereas Safelite does not. 

Safelite technicians will use mobile technology for these services for paperless repairs. And Glass America does not note whether or not they use paperless technology for mobile services. 

Pricing Terms 

At Glass America, customers who have comprehensive insurance can get coverage and only have to pay their deductible.

The company even takes care of billing the customer’s insurance company for the remaining balance. 

Out of pocket, Glass America customers typically pay between $100-$1,500 depending on the make and model of their vehicle, location, add-ons, and other factors. 

At Safelite, minor windshield chip repairs are done at little to no extra cost. Windshield jobs are usually covered fully for insured customers, and Safelite works with most major insurance companies. 

For Safelite out-of-pocket services, customers pay varying prices based on location, vehicle type, size of the damage, etc. on average, out-of-pocket repairs are roughly $200-$500, but it will be much more expensive if you have a luxury car, for example.

Advantages and Disadvantages – Glass America vs. Safelite

There are pros and cons to using both companies for windshield repairs and replacements. 

Advantages of Glass America

Some of the advantages of getting windshield services from Glass America include:

  • Having every one of their technicians certified by the AGSC (Auto Glass Safety Council)
  • Offering free and speedy mobile services to the customer’s desired location (with same-day scheduling as well)
  • Only use OEM quality glass
  • Competitive prices in the industry for uninsured individuals
  • Glass America accepts cash, checks, and major credit cards 
  • Speedy repair jobs 
  • Partial-full windshield repair or replacement coverage with comprehensive insurance (with or without a deductible)
  • Insured technicians
  • They file the insurance claims for you
  • They adhere to safe drive-away time (SDAT) for all repair and replacement jobs 

Disadvantages of Glass America

Watch out for the following when doing business with Glass America:

  • Relative lack of national locations
  • Customer reviews have reported experiencing bad installation jobs 
  • Technicians are not always proficient at their jobs 

Advantages of Safelite

Safelite is an advantageous service provider due to their:

  • Thousands of mobile glass shop locations
  • Locations in all 50 states
  • A 4.67/5.0-star average rating among hundreds of thousands of customers online
  • Speedy and efficient repairs and installations
  • Excellent customer service 
  • Convenient
  • Professional
  • A+ rating with the BBB

Disadvantages of Safelite

However, Safelite doesn’t come without a few downsides, including:

  • Pricier services when compared to other companies
  • Don’t always use OEM quality glass
  • Varying opinions come from the customer reviews 

Final Thoughts

When analyzing Glass America vs. Safelite, we found that the main differences between these windshield services come down to the prices, customer reviews, location coverage, and types of glass used. 

Before deciding on a service provider, be aware of locations near you and how your insurance coverage may or may not line up with Safelite or Glass America. 

FAQs

Is Glass America Owned by Safelite?

In 2020, Safelite Group acquired the assets of AutoGlass of America.

AutoGlass of America is not the same company as “Glass America”, which is actually owned by The Boyd Group Services, Inc. Glass America is among several businesses, including Gerber Collision; Glass and Assured Automotive, that the Boyd Group owns.

Does Glass America Use Oem Windshield?

Yes, in fact, Glass America only uses OEM glass technology, also known as Original Equipment Manufacturer glass.

They use OEM glass and high-quality glass adhesive to ensure the safest possible windshield installation/replacement jobs.

It also ensures a perfect fit every time, which you don’t get with many other windshield service providers. 

Does Safelite use OEM windshield?

Unlike Glass America’s policy, Safelite gives customers the option to choose between OEM (original equipment manufacturer) glass or OEE (original equipment equivalent) glass for windshield replacements.

If you choose OEE, you get glass made by the same standards but through a different manufacturer. 

Does Safelite Use Chinese Glass?

According to Safelite’s official FAQs page online, they acquire and purchase their windshield glass supplies from large companies and manufacturers around the world.

There isn’t an official statement regarding their glass coming specifically from China.

However, they note that they do have domestic glass production plants that they use.

Sources

https://www.safelite.com/about-safelite/press-releases/safelite-group-acquires-auto-glass-america

https://en.wikipedia.org/wiki/Safelite

https://glassusa.com/about-us/

https://www.boydgroup.com/our-businesses/glass-america#:~:text=Boyd%20Group%20Services%20Inc.,-Copyright%20%C2%A92022

https://www.safelite.com/windshield-replacement

https://www.glassdoor.com/Reviews/Glass-America-Reviews-E419568.htm

https://agsc.org/

https://glassusa.com/faq/what-is-the-cost-for-replacing-a-windshield-without-insurance/

https://www.safelite.com/auto-glass-repair-replacement-cost?cl_aid=safelite&cl_vend=google&cl_ch=sem&cl_camp=794299089&cl_adg=46909226848&cl_crtv=467374227828&cl_kw=safelite%20prices&cl_pub=google.com&cl_place=sitelink&cl_dvt=c&cl_pos=&cl_mt=e&cl_gtid=aud-1077183221170:kwd-304448252801&gclid=Cj0KCQjwlK-WBhDjARIsAO2sErSjU7_5l2KiXzG-f4hn5S3NbyBcfWqlUjoh2MFYXXPbcPJrffZEE8IaAvH2EALw_wcB&gclsrc=aw.d